Sam Okoro, junior backend engineer at Brightcart. Second week on the on-call rotation.
At 14:07 the pager fires: one in five checkouts is failing. Dana, the AI incident assistant, has pulled the logs, metrics and deploy history and has a theory. Dana is fast and usually right. Usually. Your job is to check every claim against the data before you touch production.
Alert: checkout-web 5xx at 18.4% (baseline 0.3%), p99 latency 8.1s
Case file: pager alert, logs, metrics snapshot, deploy log, runbook
Every claim Dana makes carries a citation. Click it, read the line, then Verify or Flag.
Rolling back is not an admission of failure. Scaling blindly usually is.
D
Dana
AI incident assistant
VH
Victor Hale
VP Engineering
N
Nia
Your mentor
15 minutes, three levels Talk or type. Hold the mic to speak. Fictional case. No real data.
The runbook is your friend. Read step 1 before you do anything else.